FAQ's

VelvtPark Online Store - Frequently Asked Questions (FAQ)

  1. What is VelvtPark?
    VelvtPark is an online store offering a curated selection of high-quality products shipped worldwide. We pride ourselves on providing excellent service and free shipping on all orders.
  2. Where does VelvtPark ship to?
    VelvtPark ships worldwide, allowing customers from various countries to enjoy our products without geographical limitations. Shipping is free on all orders regardless of location.
  3. How long does order processing take?
    Orders at VelvtPark are processed within 1 to 3 business days (Monday to Friday). Processing time begins once the order is placed and payment is confirmed. You will receive a notification when your order is dispatched.
  4. How long does shipping take?
    Once processed, your order will be shipped with a transit time of 5 to 8 business days, depending on your location. Delivery times may vary based on customs or carrier delays, but we aim to ensure timely delivery.
  5. Can I track my order?
    Yes! Once your order is shipped, you will receive an email with a tracking number within 24 hours. You can use this number to track your package until it arrives at your doorstep.
  6. Can I change my shipping address after placing an order?
    Yes, if you need to change your shipping address, you must contact us within 24 hours of placing the order at contact@velvtpark.com. We will do our best to accommodate your request, but please note that changes cannot be guaranteed once the order has been processed.
  7. How can I cancel an order?
    To cancel an order, please contact us at contact@velvtpark.com within 24 hours of placing the order. If your request is made after this period, the order may have already been processed, and cancellation may not be possible.
  8. What are the shipping costs?
    VelvtPark offers free shipping on all orders worldwide. There are no additional shipping fees, regardless of the destination.
  9. How do I contact customer support?
    You can reach VelvtPark customer support by emailing us at contact@velvtpark.com. We are happy to assist you with any inquiries, concerns, or issues related to your order.
  10. Will I be charged tax on my order?
    Taxes may be calculated and applied during checkout if applicable, based on your location and local tax laws.